Terms of Service

1. Who we are and what we offer

Suerte Hainan Trading Co Ltd (trading as Todas Lista) offers three digital services: ReservaLista (an AI receptionist on WhatsApp), WebLista (website design and delivery) and FlujoLista (process automation). These terms apply to the contracting of any of them.

2. Contracting and pricing

• Every project starts with a written proposal (by email or WhatsApp) with a fixed scope and a fixed price.
• Prices are quoted in euros unless expressly stated otherwise, and include the applicable taxes that may apply as our tax situation evolves.
• No service requires a long-term commitment: service periods renew in monthly cycles and you can cancel with 30 days' notice.

3. Data processing agreements (ReservaLista and FlujoLista clients)

Where our services process the personal data of your customers on your behalf, Suerte Hainan Trading Co Ltd acts as data processor and you act as data controller, in accordance with art. 28 GDPR. The data processing agreement forms part of the contractual proposal and covers: limited purpose, confidentiality, security measures, assistance with data subjects' rights, authorised sub-processors and deletion of data upon termination.

4. Client obligations

• Providing accurate information (your business's schedules, prices and conditions) for the configuration of the services.
• Holding the necessary rights over the customer data you pass to us, and having your customers' consent to contact them via WhatsApp where applicable.
• Using the services in accordance with the law, with no fraudulent targets and no misleading communications.

5. Delivery and warranty

• WebLista: target delivery within 7 calendar days from receipt of complete content. Includes a 14-day adjustment period after delivery.
• ReservaLista: the AI is configured and goes through a testing period with your real business before public mode is switched on.
• FlujoLista: every flow is delivered documented and tested, with a 14-day adjustment period.

If, at the end of the adjustment period, something does not match what was agreed in the scope, we fix it at no additional cost.

6. Cancellation and exit

You can cancel at any time with 30 days' notice. Upon termination, we hand over your data and your list of active bookings in a standard format, and delete the rest in accordance with our Privacy Policy.

7. Availability and support

We work to keep the services running continuously, but we cannot guarantee absolute availability (maintenance, third-party incidents such as Meta or network providers). Support is provided during Madrid business hours, Monday to Saturday, via WhatsApp and email.

8. Limitation of liability

Our liability, on any grounds, is limited to the amount actually paid by the client in the three months preceding the event giving rise to the claim. Indirect damages and loss of profit are excluded to the maximum extent permitted by law. Nothing in these terms limits the non-waivable rights available to consumers.

9. Intellectual property

The client retains ownership of their content (texts, images, brand). Todas Lista retains ownership of its tools, flows and methodologies, and grants the client a licence to use them for as long as the service is active.

10. Governing law and disputes

These terms are governed by Spanish law, without prejudice to consumers' rights under the law of their country of origin. We will try to resolve any dispute amicably; consumers may use the alternative dispute resolution mechanisms available to them. These terms will be updated following the registration of our entity in Spain, with prior publication on this page.

Related documents: Legal Notice · Privacy Policy · Cookie Policy